Reference

The Legal Terms Behind Your Account

This page holds the rules that sit under your 930kme account: how it is opened, how money moves through bKash, Nagad and Rocket, and what we do with the details you give us.

Account rulesWallet termsData handlingPolicy contacts
930kme The Legal Terms Behind Your Account
ACCOUNT HELP

Reaching Us About A Legal Matter

Legal questions do not sit in the same queue as a stuck deposit, so we keep them apart. Write to the policy desk from the email registered on your account and quote your account ID; that message goes to the team that handles terms, wallet rules and data requests. If a bKash or Nagad transfer has not landed, use live chat rather than the policy desk — that is a payment issue and it belongs with the wallet team.

Policy mailbox Write from the email on your account with your account ID in the subject line. Terms, wallet rule and data questions all land with the same team there.
Live chat For a deposit or withdrawal that has not moved, open live chat inside your account. Keep the bKash, Nagad or Rocket transaction ID handy before you start.
Account closure Ask to close the account from your registered email. We confirm your balance position, settle anything still pending and confirm the closure on that same thread.
DATA AND ACCESS

How We Handle Your Data And Access

Your account sits behind the login you use for the lobby, and we ask for a one-time code whenever a new device tries to sign in. Cookies on this site hold your session, your language choice and the security checks that go with them; clear them in your browser and you simply sign in again. Transaction records tied to the rails above stay for as long as those rails and local rules require, then we remove them. To see, correct or delete what we hold, message the policy desk from your registered email and we answer on that thread.

Device sign-in

Every new device needs a one-time code sent to the number on your account. Approve it once and that handset stays signed in until you end the session.

Cookies we set

Cookies hold your session, your language choice and the security checks behind them. Clearing cookies in your browser signs you out; your account itself is unchanged.

Record retention

Deposit and withdrawal records for bKash, Nagad, Rocket and bank transfers stay for as long as the rail and local rules require, then we delete them.

Your data requests

Write from your registered email and we confirm what we hold, then correct or delete it where the rules allow. You get the answer on the same thread.

Questions About Our Legal Terms

Most messages we get about this page come down to a handful of things: who can hold an account, whose name a wallet has to be in, and what happens when a result is disputed. We answer those below in plain terms. If your case does not fit one of them, send it to the policy desk with your account ID and we will look at the actual records rather than guess.

Anyone who meets the minimum age set by the law where they live and is in a region we can serve. Confirm that against your local law and eligible regions before you register.

Yes. Deposits and withdrawals move through bKash, Nagad or Rocket in the same name as your account. A transfer sent from someone else's wallet is held and returned to the sender.

Ask from your registered email and we close the account once any pending withdrawal settles to your own wallet. You do not need to give a reason.

Send the request from the email on your account. We set out what we store — account data, wallet records, sign-in logs — and correct or delete anything the rules allow.

Give us the round ID and the market, whether that is a slot, a live table or a cricket match bet. We pull the round record and the provider log, then put the outcome in writing.

They do, when the product or the law moves. Each version on this page is dated, and anything that affects your wallet reaches you inside your account before it starts.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.